About the Event
At this year’s conference we will be providing a general business update and a look back at some of this year’s biggest successes and challenges. There will be updates from the Business Development Team and colleagues from across the business including Operations, Fleet, Food and Beverage and our new Community and Development Manager. There will also be time on the agenda for attendees to catch up with TransPennine Express colleagues and to visit the market stalls.
Stakeholder Conference Liverpool
- Hilton Liverpool - 3 Thomas Steers Way, Liverpool L1 8LW.
- Friday 24 January 2025
- 10:00am - 15:00pm
Stakeholder Conference York
- The Milner York (formerly The Principal) - Station Rd, York YO24 1AA
- Monday 27 January 2025
- 10:00am - 15:00pm
Chris Jackson
Managing Director
Andrew Watkins
Community & Development Manager
Emma Teale
Head of Customer Insight & Improvements
Luke Gardner
Timetable Development & Delivery Manager
Colin Kelly
Head of Continuous Improvement & Efficiency
Ashley Horsfall
Food and Beverage Lead
George Thomas
Strategic Development & Stakeholder Director
Chris Nutton
Major Projects & TRU Director
Paul Staples
Engineering, Safety and Sustainability Director
Darren Higgins
Commercial Director
Andrew McClements
Customer Experience & Transformation Director
Adam Sellers
Senior Sponsor, TRU
Ross Ashton
Principal Programme Sponsor
Daniel Bolton
Senior Marketing Manager
Fiona Cane
Head of Delivery Partnership
Programme
1000 – Arrival
Registration, refreshments and an opportunity to visit the market stalls
1030 – 1130 - Session 1
- Business Update and review of stage 1 of recovery plan – Chris Jackson
- Preparing for the Future – Next stage of the recovery plan – George Thomas
- Transformation – Chris Nutton
- TransPennine Route Upgrade – Ross Ashton/Adam Sellers
- Q&A with Chris Jackson, George Thomas and Chris Nutton
1130 – 1150 - Break
A comfort and hot drink break
1155 – 1245 – Session 2
- Engineering, Environment and Accessibility update – Paul Staples
- Commercial Update – Daniel Bolton
- Customer Experience – Andrew McClements
- Success of West Coast Kitchen and new proposition for Liverpool – Newcastle services – Emma Teale and Ashley Horsfall
- Q&A with Paul Staples, Daniel Bolton, Andrew McClements and Emma Teale / Ashley Horsfall
1245 – 1400 – Lunch
Food and more opportunities to visit the market stalls
1400 – 1500 – Session 3
- Presentation on new partnership with InterCity Rail Freight – Colin Kelly
- Community and Social Value – Andrew Watkins
- Upcoming timetable changes in 2025 and 2026 – Luke Gardner
- Q&A with Colin Kelly, Andrew Watkins and Luke Gardner
- Wrap up and closing remarks
